Carry out support communication without security obstacles.
Monitor Details of What You Own
Gain valuable insights into your customer support operations by analyzing Zendesk data. Examine agent activities, group interactions, and organization usage to optimize your support processes.
Run Automated Security Checks
Utilize Resmo to ensure your Zendesk configurations comply with best practices and organizational standards. Monitor OAuth token usage, app installations, and group settings to maintain a secure and compliant customer service environment.
âď¸ Ensure secure and compliant use of authentication tokens and client apps
âď¸ Align group and organizational settings with service management best practices
Get Real-Time Alerts for Critical Changes
From new user additions to group modifications and app updates, alerts enable quick adjustments, maintaining the effectiveness of your customer support system.
âď¸ Get instant alerts for important changes in user and group settings
âď¸ Respond swiftly to maintain a high-quality customer support system
Conduct Comprehensive Audits for Zendesk Activities
Access detailed logs of all Zendesk activities for in-depth analysis. Review changes in organizations, OAuth clients, and user activities to enhance understanding and management of your customer support operations.
Explore all resources from a unified view.
resources
All key resources. Collected in near real time.
- Account
- Group
- App Installation
- OAuth Client
- OAuth Token
- User
- Organization
Secure Zendesk with Resmo
Zendesk is a customer service software and support ticketing system that helps businesses improve customer relationships through higher customer engagement and better customer insights. It offers a suite of tools for customer communication, ticket management, knowledge base creation, and more.
Resmo's integration with Zendesk enhances your customer service operations by providing detailed insights into agent activities, organizational structures, and app installations. It also bolsters security by reporting on OAuth token and client details.
Key features:
- Provide detailed information about support agents, their activity levels, and associated groups and organizations
- Enumerate the number of organizations using the Zendesk platform, detailing their associated domain names and custom fields
- List the groups in the organization, including their descriptions and visibility settings
- Report on the details of OAuth tokens and clients used for authentication within the Zendesk account
- Count the number of app installations and provides information about their settings, restrictions, and subscription statuses
Secure your growth. Know what is happening on SaaS and Cloud.
Google Cloud Platform
Amazon Web Services
Google Workspace
Microsoft Azure
