Secure your shared inbox through complete visibility
Explore all resources from a unified view.
All key resources. Collected in near real time.
Ask questions and get answers. Fast and secure.
Secure Help Scout with Resmo
Help Scout is a cloud-based help desk solution that helps businesses manage their customer interactions in a scalable way. It provides an array of features including shared inboxes, automated workflows, and reporting tools, all designed to enhance customer service and support.
Resmo's integration with Help Scout enhances your customer service operations by providing detailed insights into mailbox management, user activity, and response times by aiding you to understand workflow distributions and user roles.
- Enumerate the number of mailboxes associated with each team and provides their details
- Identify users with the most customer interactions
- Detail how workflows are distributed across different mailboxes
- Enumerate the roles and responsibilities of each user
- Track the response time trend in each mailbox