Secure your shared inbox through complete visibility

Resmo collects essential configuration and change data for your Help Scout assets. This way, you can enjoy seamless visual security and real-time monitoring of vulnerabilities with instant notifications for any changes detected.
Help Scout
Continuous Audit History
Resource and Config Discovery
Security Analysis and Alerts

Track Mailboxes and Teams

Track the number of mailboxes assigned to each team and gain insights into user engagement details in Help Scout. Understanding mailbox allocation alongside which users have the most customer interactions is crucial for optimizing support strategies and resource allocation.

saas inventory
saas security policies

Assess Customer Interaction and Workflow Efficiency

Use SQL queries and security policies to assess how workflows are distributed across various mailboxes and analyze the roles and responsibilities of each user. This analysis aids in refining operational efficiency and enhancing team collaboration for better customer support outcomes.

Stay Updated on Configuration Changes

Stay informed with alerts on key changes within Help Scout, such as the creation or modification of mailboxes, changes in user roles or team configurations, and updates to workflows or notification settings. These alerts enable you to promptly adapt to changes, maintaining a smooth customer support operation.

saas security alerts
cloud security audit logs

Track Interaction and Response Patterns

Monitor and document trends in user interactions and response times in each mailbox. Regular analysis of these logs is invaluable for identifying areas of improvement in customer engagement and ensuring team roles effectively meet customer support demands.

Explore all resources from a unified view.

Managing SaaS security can easily become a challenge. Skip the challenges with Resmo by bringing all resources together on a single page. Discover users, groups, teams, escalations, and many other resources with their change histories.
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Resmo resources page

All key resources. Collected in near real time.

  • Users
  • Teams
  • Mailboxes
  • Webhooks
  • Workflows
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All resources and counting
Questions and rule checks
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Help Scout

Secure Help Scout with Resmo

Help Scout is a cloud-based help desk solution that helps businesses manage their customer interactions in a scalable way. It provides an array of features including shared inboxes, automated workflows, and reporting tools, all designed to enhance customer service and support.

Resmo's integration with Help Scout enhances your customer service operations by providing detailed insights into mailbox management, user activity, and response times by aiding you to understand workflow distributions and user roles.

Key features:

  • Enumerate the number of mailboxes associated with each team and provides their details
  • Identify users with the most customer interactions
  • Detail how workflows are distributed across different mailboxes
  • Enumerate the roles and responsibilities of each user
  • Track the response time trend in each mailbox

Secure your growth. Know what is happening on SaaS and Cloud.

“If you are running a modern business on SaaS you need to check out Resmo for asset management. It's life changing. You can query users and assets over all major SaaS providers."

Daniel Grzelak, CISO at Linktree

We change the way modern teams do security.

Let us show you how.